Call Notification User Guide

 

 

 

About Call Notification (Cnote)

Set this feature and, each time you receive a call, we will send you an automated email. The email indicates the FleXtel number called, the date and time of the call and the caller's phone number (Calling Line Identity - CLI). Where the caller's number is withheld, we notify you of all but the last three digits, to protect the privacy of the caller. Of course if you know the caller's number you can guess who's called.

You will also be notified, if destination numbers are changed. So you will always know where your calls are being directed and the settings you have selected for DND or ICD.

Note that the email will be sent from "your flextel number"@flextel.net, so please ensure flextel.net is not blocked by any spam filter.

You should also consider that the this data is sent via standard email and so is not secured. Although most users do not have a problem wirth this, you should only select this option, if you are happy to accept the risk.

Benefits

Calls - We notify you of every call that arrives at your number, even if it's busy, your mobile is out of coverage or it's not answered. So it means that you can log every call that is dialed to your FleXtel number. This can be useful for monitoring performance of systems, staff and even customers who said they called when they didn't...

• Did you miss that call?
• Was your mobile out of coverage?
• Was your destination pointing to the wrong place?

  ...Now: Check who called!

If you're using DND, you can still get the caller's number as well!

...even if it's a 'withheld' number we give you a hint!

Log all calls: even busy or no reply calls...

...check for that 'promised call' - no email, no call!
...keep a record of nuisance, silent and abandoned calls.
...check your sales team are performing.

 
Routing Control - For added security, and to help you track where call are directed, we also notify you if any destination numbers are changed. So you will always know where your calls are being directed.

This feature helps you check that your staff have operated your call management system correctly e.g. the person on duty has directed calls to their phone or mobile.

We also send you all the settings you have selected for DND and ICD so it is really easy to check your number is configured correctly. 

How to activate Call Notification of Incoming Calls

Login to your Account, using your Account number, or any FleXtel Number, and its associated alphanumeric password (not the PIN).

In the 'List Numbers' page, next to each FleXtel number (and underneath the column marked with is a box which can be clicked in order to enable (ON) or disable (OFF) this feature.
 
When enabled (the box will be ticked, so... ) you will receive an email from "your flextel number"@flextel.net. This format makes it easy for your email reader to sort your call notices into special email folders e.g. one for each number. Please ensure that flextel.net is not blocked by any spam filters you operate. If you have the option to whitelist flextel.net, you may wish to do so to ensure uninterrupted email delivery. 

How to Personalise Call Notification Email Address

If set, indicated by on the 'List Numbers' page, you will receive all Call Notifications at your registered (account) email address.

Alternatively, you can enter a number-specific email address. This allows you to receive Call Notifications at any chosen email address. To set a number specific email address go to the Reroute and ICD control page. To the right of is a text box, marked, 'Using the registered (account) email'. Click on the box, type in your new address for this number and click the 'set' button to the right of the text box.

You will see the icon on the 'List Numbers' page when you are using your account's registered email address, this will change to when you have set up an alternative email address. If you want to change your email address again click on this icon and it will take you straight to the edit box.

Don't forget that this email address is used by Voicemail, Faxmail and Call Notification.

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