 Who Uses FleXtel? ....Applications of FleXtel Numbers |
Our customers use FleXtel numbers for many different applications...
- Disaster Recovery & Emergency Planning
- Health (includes GP's, Vets and Dentists)
- Automatic systems (modems, alarms etc.)
- Client confidentiality/security
- 24-hour emergency (plumbers, electricians etc.)
- Image aware companies and individuals; TV Advertising Numbers
- Virtual Companies and Teleworkers
- Highly mobile individuals (consultants, armed forces, personnel etc.)
- Clubs, Committees, Charities and Organisations
Please also try our Frequently Asked Questions (FAQ) section.
 Health (Hospitals,
GP's, Dentists and Vets) |
Who should read these notes?
- NHS Trust Managers
- Practice managers
- Administrators of GP, Dentist and Veterinary surgeries
- Anyone offering 24-hour patient care
What are the benefits?
- Cost Saving: There are no costly diversion charges.
- Flexibility: You can divert at any time, to any place or number.
- No future number changes: Your number need never change again.
- The service is transparent: The location or phone number to which the call is diverted is not revealed and there is no call diversion announcement.
Why?
A FleXtel number is an effective means of controlling out-of-hours calls by providing a flexible and free call diversion service. This service allows greater control over incoming calls by enabling you to divert them to any location easily and speedily. Outgoing calls are unaffected by the service and you can use other cost saving features here.
How does it work?
A single FleXtel number would be used as the main surgery contact number, where patients
can call this number day or night.
The number would be directed
to the main surgery during opening hours, whilst at night it would be diverted to either the doctor on call, medical co-operative or specialist
messaging service. When surgery opening hours recommence, the number would simply be re-routed
back to the surgery phone line. So now you can receive calls wherever you are - completely free!
How FleXtel numbers can improve surgery efficiency:
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FleXtel Numbers always work in parallel with your original surgery phone lines and on-call mobile numbers, so you can introduce them gradually without disruption to your service.
Advertising your new FleXtel numbers?
- Advertise locally in the surgery: A notice in the Waiting Room will alert many people, small printed handouts given out by the receptionist when checking-in would help as a reminder.
- Advertise via the original surgery number: The answerphone on the old number can be used for a limited period and kept active for out-of-hours calls.
- Advertise via the phone book: FleXtel provides a free directory-listing service, where your new number can be seen in BT's White pages, Yellow pages and Thomson Local directories.
Costs?
The caller is only charged from the time the doctor answers. FleXtel Numbers come in two varieties:
- Personal (0701) - If the duty doctor has a mobile then this is for you. Your callers will pay for a call to a mobile, which is usually acceptable for 24-hour emergency cover.
- Business (0871, 0870, 0845, 0844) - Your customers pay lower costs than for Personal numbers, but these numbers cannot be diverted to mobiles and if you rely on mobiles this arrangement can get complicated.
Further details are available from our Prices section.
FleXtel's solution to call diversion has been adopted successfully by many
surgeries and is considered important in the current climate of patient care
and support.
The previously used alternative of an answering machine for out-of-hours calls is considered obsolete by modern practices, due to the inconvenience to the patients at a time when
they need an available doctor for support.
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